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Can I add a Social Media Account when search fails to find it?
  • A_ListA_List January 3
    I have some client social media accounts that I know exist from my previous database, but search is not finding them.  How can I add them manually?

    Thanks!
  • bradfordbradford January 5
    You can add them manually by typing in 'social media' to the tag box in the contact record. This will give you the social fields which you can then populate with that info. 
  • ThoughtsHappenThoughtsHappen January 6
    I am wondering if Social Media is not working right now, as I have not had it come up with any social media tags on any of my recent contacts, some of which I am positive have LinkedIn and Twitter accounts because I am already connected to them there. What is up? 
  • BPasnauBPasnau January 9
    Hi ThoughtsHappen,

    Things should be working correctly, but if not can you please email us some examples of contacts that aren't finding the Social Media info to support @batchblue.com?

    Bill Pasnau
    Customer Experience Team
  • ThoughtsHappenThoughtsHappen January 13
    I got a followup email from support after sending them this question and they suggested un-linking all my social media accounts and then re-linking them. This seems to have fixed my problem. 
  • AbiegalaAbiegala January 14
    Hi All

    Picking up on the thread below i have the same problem.  when I typed 'social Media' into the tag box nothing happened!  What is going on/am i doing wrong?

    • A_List

      January 3






      I have some client social media accounts that I know exist from my
      previous database, but search is not finding them.  How can I add them
      manually?

      Thanks!






    • bradfordbradford

      January 5






      You can add them manually by typing in 'social media' to the tag
      box in the contact record. This will give you the social fields which
      you can then populate with that info. 



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